Kustomer drives the metrics that matter
0hr
HexClad maintained a 12 hour or less response time during Black Friday and Cyber Monday using Kustomer
0%
Bulletproof reduced average handle time by 50% & improved service quality by 20%.
0%
Glovo deflected 84% of conversations using Kustomer
Why brands choose Kustomer over Zendesk
360-degree customer insights and control vs. Limited customer visibility
See it all at a glance
Merge customer data from all corners of the digital universe into one customer-centric command center.
Chronicle the journey
Get a cinematic, single-screen view of the customer journey, unfolding in chronological order.
All-in-one action
Find, share, and take action across platforms, all from your one-stop-shop of customer empowerment.
Seamlessly connect across all channels vs. Channel limitations
Seamless multichannel support
Deliver support seamlessly across all digital channels, ensuring a cohesive customer experience.
Effortless channel switching
Switch effortlessly between channels to meet customers wherever their digital interactions take them.
Unlock personalization potential
Utilize historical customer data to create tailored and engaging customer interactions.
AI powerhouse vs. AI-powered contenders
Exceptional Speed and Efficiency
Significantly reduce response times and enhance team productivity to achieve remarkable results.
Unlock the power of automation
Streamline and expedite processes by harnessing the capabilities of automation, freeing up valuable time for strategic tasks.
Effortless bot deployment
Seamlessly integrate bots into every step of the customer journey, as efficiently as assembling a team of seasoned professionals.
Simplified vs. Complex deployment and maintenance
Achieve omnichannel excellence with unparalleled speed
Establish a comprehensive omnichannel customer service operation in a matter of weeks, not months.
Equip yourself with essential tools
Access a complete suite of turnkey tools for channel setup, meticulous branding, rule management, and seamless integration with third-party solutions.
Masterful CRM-Powered bot deployment
Develop and implement CRM-driven bots effortlessly, without the need for complex procedures or costly consultants.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
vs.
Zendesk
Support
Chat/Live Support
9.0
8.5
Voice
8.9
8.1
Omnichannel
9.1
8.2
Easy of Use
8.7
8.5
Customization
8.8
8.0
Generative AI
Text Generation
9.2
6.3
Text Summarization
9.2
6.3
Support Automation
Intelligent Routing
8.9
8.1
Transcripts
9.3
8.3
Self-Serve Support
8.6
7.9
All statistics based on user ratings from G2® help desk comparison: Kustomer vs. Zendesk
Plans
Entry Plan
Enterprise
$89
per user /
per month
per month
Professional
$115
per user /
per month
per month
Advanced Plan
Ultimate
$139
per user /
per month
per month
Enterprise
Unlisted
Resolution
Pricing starting at
75¢
per resolution
$1
per resolution
Market Fit
Majority customers are:
Enterprise
SMB
Top industry served:
B2C
e-commerce retail
B2B
software
Support & Ongoing Management
Deployment
Seamless
Fractured Setup
Team
Dedicated CX
Distant CX
System
User Friendly
Complex System
Enterprise ready, consumer focused
“I love how customizable Kustomer is! It fits all my team needs. I love the flexibility and functionality, and we are constantly tweaking things to improve the CX team experience.”
Michelle McCombs
Director, Community Experience
