Kustomer drives the metrics that matter
0%
Rainbow Shops saw a 60% reduction in abandon rate within three weeks of switching from Salesforce to Kustomer.
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0%
UNTUCKit saw a 25% overall improvement in efficiency and productivity since switching to Kustomer.
0%
SmugMug saw more than a 10% decrease in average replies per conversation after switching to Kustomer.
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Why brands choose Kustomer over Salesforce
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All your tools in one place
See it all at a glance
Merge customer data from all corners of the digital universe into one customer-centric command center.
Chronicle the journey
View the entire customer experience at a glance, with a single thread of all customer interactions displayed in an actionable timeline view.
All-in-one action
Quickly find, share, and act on information across your tech stack from a unified dashboard.
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Easy to deploy, customize, and maintain
Customizable and configurable
Turnkey tools to set up channels, customize branding, configure sophisticated business rules, and integrate third-party platforms.
Visual editor
Visual bot builder to build and deploy CRM-powered bots across the customer journey.
Easy to use
No dedicated administrator, expensive consultants, or system integrators required.
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Let conversations flow across all channels
Omnichannel communication
Support email, chat, social, SMS, and voice from a single interface.
Easily switch between channels
Seamlessly switch between channels to meet customers where they are.
Leverage customer data
Leverage historical customer data to orchestrate personalized engagement.
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Fuel efficiency with AI, powered by CRM data
Process automation
Eliminate time-consuming tasks with powerful process automation.
Instant resolutions
Deliver instant resolution with frictionless self-service powered by CRM data.
Visual editor
Deploy bots across the customer journey using a visual bot builder.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
vs.
Salesforce
Platform
Chat/Live support
91%
79%
Ease of setup
88%
74%
Voice
89%
81%
Ticket collaboration
92%
81%
Easy of use
88%
8.0
Customization
91%
82%
Email to case
92%
85%
Social integrations
86%
80%
Integration
90%
80%
Reporting
83%
80%
Generative AI
Text Generation
92%
63%
Text Summarization
92%
63%
Support Automation
Intelligent Routing
89%
81%
Transcripts
93%
83%
Self-Serve Support
86%
79%
All statistics based on user ratings from G2® help desk comparison: Kustomer vs. Salesforce Service Cloud
Plans
Entry Plan
Enterprise
$89
per user /
per month
per month
Professional
$115
per user /
per month
per month
Advanced Plan
Ultimate
$139
per user /
per month
per month
Enterprise
Unlisted
Resolution
Pricing starting at
75¢
per resolution
$1
per resolution
Market Fit
Majority customers are:
Enterprise
SMB
Top industry served:
B2C
e-commerce retail
B2B
software
Support & Ongoing Management
Deployment
Seamless
Fractured Setup
Team
Dedicated CX
Distant CX
System
User Friendly
Complex System
Enterprise ready, consumer focused
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"For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It’s a high-energy company with great people who are invested in your success."
Mike Vroom
Customer Service Director
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