Kustomer vs. Gladly

Save up to 25% when you switch from Gladly

Schedule demo

Kustomer drives the metrics that matter

0%

Increased agent productivity with Kustomer

0%

Increase in fully automated chats within 3 months of launch

0%

Automatic resolution of requests with Kustomer

Why brands choose Kustomer over Gladly

Gladly? It’s basically window dressing. Missing key channels, piggybacking on Looker and Zapier—it’s just mimicking a ticket based system when you need a full-throttle CRM. You deserve more horsepower!

Kustomer's CRM vs. Glady's ticket system

From Family Sedan to Sports Car

Want to speed up your customer service? The problem with Gladly’s system is, it’s like being stuck in traffic. They manage conversations by mimicking clunky tickets and scrambling for context.

Kustomer’s CRM, on the other hand, is all about the fast lane. We start with the customer—building their profile, enriching it with context, and then diving into conversations. We’re not just handling tickets; we’re managing billions of interactions like a true CRM.

We lead with power vs. They lean on Zapier

Gladly’s Missing Workflow Mojo

The importance of a robust workflow engine in a customer service CRM is an absolute must. Sadly, Gladly’s workflow capabilities fall short, often diverting you to third-party solutions like Zapier, which includes additional, and often hidden, costs.

Kustomer excels with its industry-leading native workflow engine, simplifying operations and automating tasks seamlessly.

Native storage vs. data adapters

Data Duel

When using Gladly, be aware that accessing data may require adapters, which can potentially slow down the process.

In contrast, Kustomer offers native data storage solutions, designed to provide immediate and precise responses, revolutionizing customer support.

Customer reporting vs. smoke and mirrors

Unveiling the Truth

It’s important to be aware that Gladly’s custom reporting functionality might require an additional Looker license to access its full capabilities.

Kustomer emphasizes transparency and ease of use, providing direct access to comprehensive custom reporting capabilities without the need for additional licenses. This feature allows you to customize and analyze your data effectively, facilitating more informed decision-making processes.

Seamless native integrations vs. missing and incomplete

Mastering Social Support

Gladly’s platform currently lacks support for Twitter, which significantly limits the ability to manage a comprehensive social media presence.

In contrast, Kustomer excels with its seamless and native integrations with key platforms like Twitter, Instagram, Facebook, and WhatsApp.

Don’t settle for less; elevate your support with Kustomer today!

Your ultimate agent companion

KIQ Agent Assist is packed with versatile features to enhance agent productivity

vs.
Gladly
Support
Chat/Live Support
9.0
8.5
Voice
8.9
8.1
Omnichannel
9.1
8.2
Easy of Use
8.7
8.5
Customization
8.8
8.0
Generative AI
Text Generation
9.2
6.3
Text Summarization
9.2
6.3
Support Automation
Intelligent Routing
8.9
8.1
Transcripts
9.3
8.3
Self-Serve Support
8.6
7.9
All statistics based on user ratings from G2® help desk comparison: Kustomer vs. Gladly

Enterprise ready, consumer focused

“I love how customizable Kustomer is! It fits all my team needs. I love the flexibility and functionality, and we are constantly tweaking things to improve the CX team experience.”

Michelle McCombs

Director, Community Experience

Discover how AI + Data + CRM equals customer magic?

Request Demo
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram