Kustomer drives the metrics that matter
0hr
HexClad maintained a 12 hour or less response time during Black Friday and Cyber Monday using Kustomer
0%
Bulletproof reduced average handle time by 50% & improved service quality by 20%.
0%
Glovo deflected 84% of conversations using Kustomer
Why brands choose Kustomer over Gorgias
One place to manage all customer data
See it all at a glance
Merge customer data from all corners of the digital universe into one customer-centric command center.
Chronicle the journey
Quickly find, share, and act on information across the tech stack from a central location
All-in-one action
View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view
Eliminate cherry picking. Automatically route conversations to the right agent
Conversation routing
Route conversations based on customer type, request type, and other attributes.
Native integrations
Leverage built-in tools to balance team workload and manage agent capacity
Real-time dashboards
Use real-time dashboards to monitor performance, proactively spot inefficiencies, and take instant action.
Maximize efficiency with intelligent automations & CRM-powered chatbots
Personalized chatbots
Deploy highly personalized chatbots across the entire user journey that can automate routine service interactions and seamlessly handoff to agents when necessary.
Multi-step workflows
Shift from one-step “if this, then that” rules to multi-step workflows that can perform a sequence of steps based on customer input and CRM data
Third-party integrations
Trigger processes on third party systems in real-time and automate end-to-end service workflows
Discover trends, evaluate performance & optimize operations
Efficiently monitor SLAs
Measure team and individual performance down to the minute; monitor handle times, SLAs, customer sentiment and more.
Intuitive report building
Generate reports using predefined templates or build your own, and schedule reports to keep stakeholders up to date.
Reporting drill down
Drill down on specific reports to view the underlying data and identify areas for improvement.
Reduce total cost of ownership
Fundamental features
Fundamental support features like permission sets, team management, and satisfaction surveys are available by default for all plans.
Essential integrations
Don’t pay for integrations that are essential for your business — Shopify, Magento, and other third party integrations don’t cost extra.
Configurable
Manage multiple brands and configure unique settings for each, from a single account.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
vs.
Gorgias
Support
Chat/Live Support
9.0
8.5
Voice
8.9
8.1
Omnichannel
9.1
8.2
Easy of Use
8.7
8.5
Customization
8.8
8.0
Generative AI
Text Generation
9.2
6.3
Text Summarization
9.2
6.3
Support Automation
Intelligent Routing
8.9
8.1
Transcripts
9.3
8.3
Self-Serve Support
8.6
7.9
All statistics based on user ratings from G2® help desk comparison: Kustomer vs. Zendesk
Plans
Entry Plan
Enterprise
$89
per user /
per month
per month
Professional
$115
per user /
per month
per month
Advanced Plan
Ultimate
$139
per user /
per month
per month
Enterprise
Unlisted
Resolution
Pricing starting at
75¢
per resolution
$1
per resolution
Market Fit
Majority customers are:
Enterprise
SMB
Top industry served:
B2C
e-commerce retail
B2B
software
Support & Ongoing Management
Deployment
Seamless
Fractured Setup
Team
Dedicated CX
Distant CX
System
User Friendly
Complex System
Enterprise ready, consumer focused
“I love how customizable Kustomer is! It fits all my team needs. I love the flexibility and functionality, and we are constantly tweaking things to improve the CX team experience.”
Michelle McCombs
Director, Community Experience
