Kustomer drives the metrics that matter
0%
Paddle saw over 80% improvement in SLAs within the first few months with Kustomer.
0%
PieSync reduced customer wait times by 88% since launching with Kustomer.
0%
Paddle achieved 99%+ CSAT score within 5 months of switching to Kustomer.
Why brands choose Kustomer over Intercom
Orchestrate seamless omnichannel experiences
Conversations on any channel
Conduct conversations across e-mail, chat, social, SMS, and voice from a single interface.
Agent visibility
Allow agents to view the entire experience and seamlessly switch between channels to meet customers where they are.
Leverage customer data
Leverage historical customer data to orchestrate personalized engagement.
One place to manage and activate customer data
Customer-centric workspace
Ingest and merge customer data from all relevant systems into one customer-centric workspace.
Single customer timeline
View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view.
Centralized platform
Quickly find, share, and act on information across the tech stack from a centralized platform.
Meet B2C scale with AI and automation, powered by CRM data
AI Agents
Deliver frictionless self-service and instant resolution with AI agents that seamlessly integrate with CRM data.
Agent productivity
Improve agent productivity by using machine learning to predict responses and actions.
Powerful workflows
Eliminate the overhead associated with manual triage using AI to detect intent and trigger relevant workflows.
Easy to deploy, customize and maintain
Configurable integrations
Turnkey tools to set up channels, configure sophisticated business rules and integrate third-party platforms.
Customer experiences
Create custom experiences across multiple brands from a single account.
Easy to use
No dedicated administrator, expensive consultants, or hidden costs.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
vs.
Intercom
Platform
Meets requirements
88%
88%
Voice
89%
79%
Omnichannel
91%
87%
Contexual engagement
91%
89%
Customization
88%
83%
Generative AI
Text Generation
9.2
6.3
Text Summarization
9.2
6.3
Support Automation
Personalization
88%
87%
Knowledge Base
88%
87%
Ticket collaboration
91%
89%
User, role, and access
91%
87%
Customer profiles
89%
79%
All statistics based on user ratings from G2® help desk comparison: Kustomer vs. Intercom
Plans
Entry Plan
Enterprise
$89
per user /
per month
per month
Professional
$115
per user /
per month
per month
Advanced Plan
Ultimate
$139
per user /
per month
per month
Enterprise
Unlisted
Resolution
Pricing starting at
75¢
per resolution
$1
per resolution
Market Fit
Majority customers are:
Enterprise
SMB
Top industry served:
B2C
e-commerce retail
B2B
software
Support & Ongoing Management
Deployment
Seamless
Fractured Setup
Team
Dedicated CX
Distant CX
System
User Friendly
Complex System
Enterprise ready, consumer focused
"For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It’s a high-energy company with great people who are invested in your success."
Mike Vroom
Customer Service Director
