One AI platform, one price, one true partner.
Data, AI agents, and humans—unleashed with no limits
State of Service
The current approach needs to change
State of Service
Braving the Storm
The $3.7 Trillion Customer Service Crisis
Leaders are struggling with surging requests, staff shortages, and skyrocketing customer expectations.
State of Service
Unraveling the
Frankenstack
Exposing the Shortfalls of Modern Customer Service Tech
Customer service leaders are stuck with a "ticketing system" of tech that promises a revolution but fails to satisfy customers or save money.
State of Service
Breakthrough Moment
The Kustomer Equation: Data + AI Agents + Humans
At Kustomer, we believe in a different approach: the synergy of data, AI agents, and humans to transform customer service.
Fuel Your AI with the Right Data.
Why Traditional Customer Support Fails
A support agent, using the “Frankenstack,” asks the usual questions:
- What’s your name?
- Shipping address?
- Proof of purchase?
After pulling up your info, they contact the parts division and ask you to open the treadmill to identify the broken part before sending a replacement.
Traditional customer service like this is slow, reactive, and frustrating for both customers and agents.
The Future of Service: Proactive, Personalized, and Powered by AI
Our CRM would already have your purchase details, and with IoT tech, it monitors your treadmill. When an issue is detected, our AI Agents notify support before you even notice. A replacement part is shipped, along with a repair video.
Instead of a generic follow-up, the AI Agent prompts a personalized offer, like an extended pass to workout videos. Whether it's a human or AI, every interaction is smooth, personalized, and hassle-free.
We believe in the power of anticipation
This belief is woven into our very fabric; everything we do aligns with anticipating what's next. Anticipation means expecting or predicting something before it happens. It’s proactive not reactive. It’s unraveling and addressing the customer story before it even unfolds and it’s the key to delivering exceptional service, creating innovative solutions, and staying ahead of competitors.
The Kustomer platform
Data
We capture and leverage real-time data at every touchpoint, empowering personalized, proactive service. Our platform provides a complete view of customer interactions, enabling smarter decisions that drive seamless, zero-effort experiences.
AI Agents
Our AI agents amplify service by handling tasks with precision and speed. They gather, refine, and respond to customer inquiries—anticipating needs before issues arise, optimizing every interaction for efficiency and accuracy.
Humans
Humans remain at the heart of customer service. By connecting agents with the right data and AI insights, we ensure every interaction is personalized, empathetic, and effortlessly addresses customer needs in real-time.
AI-driven. Human-powered.
One AI platform, one price, one true partner
Achieve 4x return on your Kustomer investment
Boost in customer support efficiency
Increase in customer support rep efficiency