Intro to AI Agents

How they work with your CX team

Customers want faster, more personalized service, but traditional support often struggles to keep up. What if you could meet these demands without overloading your team? That’s where AI agents come in.

Unlike traditional chatbots, AI Agents can autonomously resolve issues and even collaborate with other agents.

While AI Agents can take on the heavy lifting, your support team is still in the loop because great service still needs a personal touch.

Kustomer’s 2024 AI and Customer Support Index, based on insights from 1,200 U.S. consumers, found that 79% believe the human touch is essential in customer service—which we champion through our human-in-the-loop model.

We’ll reveal how Kustomer’s unique approach empowers your support team to collaborate seamlessly with AI Agents, ensuring each interaction feels personalized and builds customer loyalty.

Join us to see Kustomer’s AI Agents in action across voice, chat, email, and SMS, and gain practical insights to optimize your support operations.

Agenda:

Beyond Chatbots: Meet AI Agents and their unique abilities
Operational efficiency, made easy with AI
Why a human touch is still essential in CX
See Kustomer’s AI Agents deliver across chat, voice, and email

Speakers

Paul Andersen

Dir. Solutions Consulting

Erinn Nelson

TS Operations Engineer