AI-Native Pricing
Introducing an innovative SaaS pricing model
Unlimited seats. Unlimited AI. Unlimited platform.
One simple price per conversation.
Goodbye seat-based, hello conversation-based pricing—pay only for what you use
Watch this quick 5-minute video to learn more about the new pricing.
Unlimited seats, unleashed potential
Say goodbye to seat limits and vendor headaches. Enjoy unlimited seats—no limits, no strings, just endless possibilities.
AI at the core, not an add-on cost
With us, AI will always be included - even future AI features. Unlock AI-powered results without the premium price tag.
All-inclusive power one simple price
Ready to upgrade? Get AI, CRM, channels, workflows, and the full Kustomer platform—everything, all in one simple cost per conversation.
One AI platform. One price. One true partner
No fluff, no waste—pay only when Kustomer delivers real results:
helping your customers
Professional AI
Customized pricing
Most Popular
Enterprise AI
Customized pricing
Ultimate AI
Customized pricing
Platform capabilities
Optimize workflows, enhance collaboration, and streamline integrations
Users
Grant access to all user types—admins, agents, and collaborators—for efficient teamwork and system management.
Unlimited
Unlimited
Unlimited
Conversations
Commit to an annual conversation limit, allowing for consistent usage and planning.
Unlimited
Unlimited
Unlimited
Custom objects & Tasks
Create and manage custom objects and tasks to tailor workflows and track specific business needs.
300K
5M
100M
Customer Attributes Per Klass
Maximum number of custom attributes per Klass helps capture and organize key business-specific data and workflows.
100
200
300
Custom Klasses
Create and manage custom Klasses to tailor data structures to your unique business needs.
10
50
100
API Rate Limit
Maximum number of API requests per minute (RPM)
500 RPM
1,000 RPM
2,000 RPM
Webhook Rate Limit
500 RPM
1,000 RPM
2,000 RPM
3rd Party Integrations
Kinesis
Custom Permission Sets
500 RPM
10 Sets
20 Sets
Tracking Events
Advanced Object Properties
Automatic language Detection
Brands
2
25
300
Languages
1
20
All
Basic Sandbox
2
Ability to purchase
1 Included. Ability to purchase more.
Native AI
Resolve customer inquiries quickly and accurately using AI Agents
Communication channels
Deliver support across every communication channel your customers prefer
Email
Chat
Outbound Messages***
Facebook
5 pages
25 pages
50 pages
WhatsApp Business Accounts
1 account (25 numbers)
3 accounts (75 numbers)
5 accounts (125 numbers)
Instagram
10 accounts
25 accounts
50 accounts
3rd Party Text
3rd Party Voice
Workflow & automation options
Empower you to automate complex tasks
Business Rules
50
100
200
Custom Workflows
50
100
200
Automation Executions
TBD*
TBD*
TBD*
Conditional Branching
Callable Workflows
External REST API Calls
Workflow Builder
# Outbound Webhooks
50
2
5
# Inbound Webhooks
5
10
20
Queue Based Routing
Tasks
Skills-based Routing
Data storage
Enables safe, organized retention of customer information
Object Limitations
50MB / 1k committed conversations
100MB / 1k commited conversations
300MB / 1k committed conversations
Attachment Limitations
2GB / 1k committed conversations
3 GB / 1k commited conversations
4GB / 1k committed conversations
Agent productivity
Enhance productivity with powerful tools designed to reduce manual work
Inline Macro Shortcuts
Split & Merge Conversations
Real-Time Collaboration
Snooze Conversation
Custom Searches
Team Features
Bulk Actions
Cross Object Search
Sentiment Tracking
Custom Context Cards (Insights Panel)
Conversation Routing
Required Fields
Custom Sub Statuses
Set Up Business Hours
Customer Satisfaction Surveys
1 account
Multi Q
Multi Q
SLA Management
Conditional Fields
Multilingual Snippets
Reporting and analytics
Gain actionable insights with robust reporting and analytics
Standard Reports
Search & View Customer Data
One Time Exports
Scheduled Exports
Customer Reports
Conversation Analysis
Object & Event Analysis
Data Retention for Reporting
1 year
2 years
2 years
Customer Reporting
Segmentation by Sentiment
Team Pulse - Real Time Supervision
Reporting AI Generated Insights
Anormaly Reporting
Knowledge base
Centralized hub for information, allowing customers to find answers
Internal KB Articles
External KB Articles
Portal
Support
Expert support alongside Knowledge Base, Community, and Kustomer University
Community
Help Center Documentation
Kustomer University
Implementation
$ add on
$ add on
$ add on
Email Support
Chat Support
Product Uptime
Security
Robust safeguards to protect sensitive data
Google/Microsoft Authentication
Message Redaction
SCIM
SAML SSO
Multi-Region Disaster Recovery
Basic Data Retention
Custom Permissions
Premium Support Package
24/7 critical support
$ add on
$ add on
$ add on
Global coverage
$ add on
$ add on
$ add on
One hour response time
$ add on
$ add on
$ add on
99.9% product uptime w/ SLA credits
$ add on
$ add on
$ add on
Premium Security Package
SCIM
$ add on
$ add on
$ add on
Data Masking
$ add on
$ add on
$ add on
Multi Region Disaster Recovery
$ add on
$ add on
$ add on
HIPAA Compliance
$ add on
$ add on
$ add on
SAML
$ add on
$ add on
$ add on
*Kustomer reserves the right to impose limits on this feature by providing you with 90 days notice in accordance with the Terms.
Unhappy with your current customer service solution? Make the switch now and save big.
Schedule your demoYour questions answered
What is work-based pricing?
Work-based pricing means you pay only for the conversations you have with customers, not for unused seats or additional AI features. It’s a fair, transparent way to align costs with the value you receive.
How do I estimate
my costs?
Simply estimate your annual number of conversations and we’ll provide a clear price per conversation, including volume-based discounts.
What does the
package include?
Our packages include essential platform functionalities like AI, data storage, workflows, and API calls, with ample platform credits to ensure no overage costs.
