Seat-Based Pricing

Intelligent AI Support with Customer Data

Increase Customer Satisfaction - Reduce Expenses

Request Demo Prefer Usage-Based Pricing?

Unified Customer Profile

Give agents a comprehensive view of each customer's history, empowering them to deliver personalized, efficient, and context-aware support.

Omnichannel Support

Empower agents to engage with customers across channels like chat, SMS, voice, email, social, and more—all within one platform for a cohesive experience.

Seamless Collaboration and Customization

Fuel productivity and collaboration with a platform that offers customizable workflows and automations, designed to match your team’s goals and amplify impact.

One unified platform. One price. One true partner

Focused on delivering value—Kustomer helps your team create meaningful connections with customers every day.

Enterprise

$89 / user / month

Customized pricing

Ultimate

$139 / user / month

Customized pricing

Show all features

Schedule Demo

Platform capabilities

Optimize workflows, enhance collaboration, and streamline integrations

Custom objects

Custom attributes

250

500

API rate limit

1,000 RPM

2,000 RPM

3rd party integrations

Custom permission sets

10 sets

20 sets

Proprietary integrations

Tracking events

Advanced object properties

Automatic language detection

Brands

25

300

Languages

20

All

Sandbox

$

1 included

Communication channels

Deliver support across every communication channel your customers prefer

Omnichannel in same conversation

Email

Chat

Chat - styling

Chat - conversational assistant

Chat - operational hours

Chat - proactive chat

Chat - miltilingual

20

Unlimited

Chat - outbound

5,000

10,000

Facebook

25 pages

50 pages

WhatsApp business accounts

3 accounts (75 numbers)

5 accounts (125 numbers)

Usage fees apply

Instagram

25 accounts

50 accounts

Kustomer text (inlcudes SMS and MMS)

Usage fees apply

3rd party text

Kustomer voice

Starting at $0.02/minute

3rd party voice

Workflow & automation options

Empower you to automate complex tasks

Business rules

100

200

Custom workflows

100

150

Conditional branching

Callable workflows

External REST API calls

Workflow builder

Workflow debugging tools

Outbound webhooks

Inbound webhooks

Tasks

Data storage

Enables safe, organized retention of customer information

Object Limitations

10 GB + 500 MB per user

20 GB + 1 GB per user

Attachment Limitations

20 GB + 5 GB per user

40 GB + 10 GB per user

Agent productivity

Enhance productivity with powerful tools designed to reduce manual work

Inline Macro Shortcuts

Split & Merge Conversations

Real-Time Collaboration

Snooze Conversation

Custom searches

Team features

Bulk actions

Cross object search

Sentiment tracking

Custom context cards (Insights Panel)

Basic routing

Skills-based routing

Required fields

Custom sub statuses

Business hours

Customer satisfaction surveys

Multi Q

SLA management

Conditional fields

Multilingual snippets

Reporting and analytics

Gain actionable insights with robust reporting and analytics

Standard reports

Search & view customer data

One time exports

Scheduled exports

Conversation analysis

Object & event analysis

Data retention for reporting

2 years

Custom reporting

Segmentation by sentiment

Real time event stream

$

Team pulse - real time user supervision

Knowledge base

Centralized hub for information, allowing customers to find answers

Internal KB Articles

Multilingual

Portal

Notifications

Stay informed on all your customer inquiries

Broswer-based notifications

Email notifications

Support

Expert support alongside Knowledge Base, Community, and Kustomer University

Community

Help Center Documentation

Kustomer University

Implementation*

$

Custom configuration*

$

Email Support**

Chat support**

99.9% uptime SLA

Support hours

24/7

Customer selected issue prioritization

Customer success manager

Security

Robust safeguards to protect sensitive data

Google/Microsoft Authentication

Message redaction

SCIM

SAML SSO

$

Data masking

Multi-region disaster recover

Premium Support Package

24/7 critical support

$ add on

Global coverage

$ add on

One hour response time

$ add on

99.9% product uptime w/ SLA credits

$ add on

Premium Security Package

SCIM

$ add on

Data Masking

$ add on

Multi Region Disaster Recovery

$ add on

HIPAA Compliance

$ add on

SAML

$ add on

*Some configuration may require a statement of work and an implementation fee

**The availability of support channels may vary depending on the current state of your system's initial setup. Learn more about support availability here.