Show off your business impact with data that speaks for itself
Stay on top of your game with real-time data powering live dashboards showcasing team effectiveness and impact.
In this environment, CX leaders face more pressure than ever to show their value to the organization.
– Forrester
Track team performance at a glance
Effortlessly track how your team is meeting service level agreements with visual dashboards and real-time insights. Fine-tune performance to keep everything running smoothly and on track.
Smart staffing predictions
Get a clear view of your team’s activity patterns and spot busy times so you can easily plan how many agents you’ll need to keep things running smoothly.
Uncover trends with custom reports
Create custom reports to uncover trends, improve efficiency, and boost CSAT. For example, create a report to track how many customers served by your team made repeat purchases or increased order value.
Effortlessly Track Service Performance and Watch Your Business Impact Soar
Operate at peak efficiency
Managers can instantly see what agents are working on in real time and jump directly into customer interactions and searches—no manual searching required. Team Pulse also gives team leads and admins full visibility into queue statuses, allowing them to reassign agents from less busy queues to those with higher volume, reducing customer wait times and improving service.
Stay on Top of Your Team's Performance
Ready-to-use reports that show how many service conversations meet SLA policies, the percentage hitting SLA targets, and the number of conversations breaching SLA requirements. With this data, leaders can ensure consistent, high-quality support for every customer.
Instantly uncover how happy your customers are
Kustomer’s natural language processing decodes the mood of every conversation, while CSAT surveys give you direct feedback—helping you stay on top of customer happiness and boost satisfaction!
View the metrics that matter to you
Custom reports let you dive into the data that matters most to your organization, with endless flexibility! Use the Chart Editor to whip up charts in no time—either with handy templates or by building your own from scratch with the data you choose. It's data, your way!
Resolve complex issues with a personal touch using voice
Handle complex or urgent issues faster through a live channel that supports a more empathetic customer experience. With Kustomer, voice is natively integrated so agents see the full history of customer interactions across all other channels, not just voice, to better understand the customer journey.
Key voice features:- Call recording, muting, holding, transferring
- Interactive Voice Response (IVR)
- Call transcriptions and reporting
- AI call summaries
With better insights and more trust in its CX data, such as CSAT and FCR, HopSkipDrive was better able to understand its performance, improve team efficiency and make better business decisions.
