Introducing Native Voice Capabilities in our Platform

This month, we launched native voice capabilities as part of our comprehensive omnichannel service platform. Now, you can service your customers seamlessly across phone, email, chat, SMS, and social messengers—all within the Kustomer platform, eliminating the need for third-party integrations.

Kustomer Voice offers essential functionalities for inbound and outbound calling, such as call recording, transferring, holding, routing, and IVR, along with voicemail. Call details appear directly in the Kustomer Timeline, providing agents with complete context for conversations. Built on the Kustomer platform, Kustomer Voice allows clients to take full advantage of our advanced CRM and automation capabilities. Additionally, agents can use Kustomer Voice to make proactive outbound calls to customers, leading to higher satisfaction and loyalty.

Agent Co-pilot (Beta Access)

Agent Co-pilot, our agent-facing AI-powered suite, supports your team’s customer service workflows with intelligent one-click optimizations that increase agent efficiency and improve customer delight. Each AI-powered feature is turned off by default and you can visit the settings page to turn on any individual features as desired.