KIQ Agent Assist: Now Generally Available!

KIQ Agent Assist, an AI-powered solution designed to boost Customer Satisfaction by up to 17% and reduce handle time by up to 65% is now in GA.. Empower your agents to efficiently resolve customer issues and elevate your customer support experience today.

Integrate with Zingtree

Zingtree is a decision tree tool that can provide guidance for agents, providing them with a new insight card that agents can use to follow instructions through a decision tree when supporting customers.

Integrate with FlipCX

FlipCX is a voice bot provider for voice channels. The app allows FlipCX to create conversations in Kustomer with information about what happened with the user during the automated portion of the call.  

Search for customer reports

You can now search through your list of custom reports