Reach customers anytime, anywhere
Seamless, integrated support across all channels to boost retention.
Companies offering omnichannel support retain 3X more customers.
Remove the friction of fragmented channels
Streamline interactions between customers and agents with single threaded conversations across support channels natively integrated into the Kustomer platform.
Boost agent productivity
Have one place for agents to respond to customers across various support channels for effortless channel switching.
Create Customer Advocates with Multi-Channel Communication
Turn customers into advocates by delighting them with proactive communication on their preferred channels—SMS, Email, Voice, Chat, Messenger, and more.
Ensure exceptional customer experiences across all channels
Give customers a consistent customer experience while giving agents a complete view of customer.
Resolve complex issues with a personal, human touch through voice support
Speed through complex or urgent issues with live voice support, delivering a more personal and empathetic touch. With Kustomer’s fully integrated voice feature, agents get a 360° view of the entire customer journey across all channels—so they can solve problems faster and provide exceptional service every time.
Key features:- Call recording, muting, holding, transferring
- Interactive Voice Response (IVR)
- Call transcriptions and reporting
- AI call summaries
Send follow-up support emails with attachments quickly and conveniently
Email offers flexibility with different formats and longer text, plus it lets customers respond when it’s convenient for them. With Kustomer, agents can reply faster with handy email shortcuts and built-in spam protection, making email support smoother and more efficient.
Key features:- Dynamic text
- Visual template builder
- Custom code editor
- Team specific templates
Offer the convenience of live chat support
Offering chat on your website or mobile app is perfect for quick replies to simple customer questions. With Kustomer, agents can even send proactive messages, offering help before customers even know they need it!
Key features:- Customizable widgets
- Mobile interfaces
- Media file attachments
- Multi-brand support
Provide instant, 24/7 support for customers in need
Deliver seamless support right to your customers' mobile devices, no matter where they are or their internet access. For those on the go or in remote areas, SMS is the go-to channel for quick, convenient service. With Kustomer, you can proactively send bulk SMS messages to entire customer groups, boosting efficiency and delivering better results.
Key features:- Predefined intents
- Automatic intent detection
- Rule builder
Ensure timely updates and issue resolutions via SMS
Support customers conveniently from their mobile device regardless of their location and Internet access. For some customers, especially those on the go or in remote locations, SMS is the preferred channel for service interactions. Kustomer allows you to send bulk SMS messages proactively to a cohort of customers for greater service efficiency and outcomes.
Key SMS features:- Image support
- Short codes
- Outbound SMS support
Respond to questions and complaints on social
Protect your brand and engage with customers right where they are—on social channels like Instagram, Facebook, and WhatsApp—all from one place. With Kustomer’s seamless integration, your agents can easily handle conversations from all these platforms in a single timeline view, eliminating the need to switch between tabs and making it easier to respond quickly and effectively.
Key features:- Direct Messages (DMs)
- Reply to public comments
- Delete unwanted comments to your posts
- Respond to comments on your ads
“Having the ability to service across all channels from one place is so much easier for our agents.”
Heather Kunert
Head of Customer Experience
“On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. “
TJ Stein
Head of Customer Experience
“We’ve been able to maintain a CSAT in the mid-90s for much of our growth, and we’re able to more effectively serve our community, even as it’s more than quadrupled in a relatively short period of time.”
Cate Marquez
Customer Experience Officer
