Netomi
Netomi is an enterprise AI for Customer Service. Incredibly accurate, secure, and easy to deploy.
Enterprise-Ready Sanctioned AI for CX platforms
Netomi’s proprietary Sanctioned Generative AI is the most powerful combination of generative tech and Large Language Models for brands to respond to customer queries while preserving brand safety and security. With ConversationOS, automatically combine guided workflows and free-form questioning in real-time to gather context, recognize sentiment, narrow intent and direct users to the next best action.
Scalable, Secure and Easy to Deploy
Highly scalable no-code platform deployed with minimal effort (no engineering resources required) across all customer communication channels – email, chat, messaging, SMS, social, search and voice – available in 100+ languages. Netomi’s Security-first architecture for data privacy and security passed the most stringent certifications. Netomi is ISO 27001 Certified, SOC2, GDPR, HIPAA, PDPA and CCPA compliant and has robust PII and Systems protections. Built for enterprises, Netomi integrates seamlessly with business systems to leverage data for personalized resolutions and fully contextualized and tailored customer journeys.
Resolve Cases, Optimize Teams and Grow Revenue and CSAT
Benefit from auto-pilot and co-pilot modes that allow the AI to act as either a full agent or an agent sidekick. Agent-assist features include context summarization, information gathering from back-end systems, and drafting personalized responses to quickly review and tag.
Foster engagement to drive revenue, anticipate customer questions and implement proactive care to address issues before they even occur.
The results: Automatically resolve 80+% of customer inquiries, decrease support costs by 50%, increase CSAT by 25%.
Join the world’s leading global brands to raise the bar on your Customer Experience with Netomi AI. We span all industries from eCommerce and Retail, Travel & Hospitality, Fintech, Insurance, SaaS, Telecommunications, Media and Entertainment.
Experience the Netomi Difference
- Realtime omnichannel intelligence across all digital channels including email
- Goal-driven and Sanctioned Generative AI for the highest brand safety and accuracy
- AI-federated knowledge access in auto-pilot and co-pilot
- Proactive, predictive, and preemptive care
- Seamless integration with business systems for end-to-end resolution
- Security-first architecture for data privacy