Hark

Hark is a next-gen customer feedback platform that helps forward looking brands increase LTV & retention by deeply knowing their customers.

Summary:

Unmatched efficiency gains and deeper, more meaningful customer insights by video and voice! At Hark, we believe that context not only drives efficiency, but can lead to deeper, actionable insights to share within your organization. That’s why with Hark, you can prompt your customers to create content every time they want to reach out to you and guide them through a journey to easily deliver it with all necessary information included. This leads to 30% more context per interaction resulting in unmatched efficiency gains and deeper, more meaningful customer insights. How to Integrate: Integration is simple and easy! Download the app and start customizing your journeys… Once you’re ready, you can embed Hark anywhere (Contact Us page, Help Center and more). Read about how our clients cut cost per ticket by up to 40%.

Resources:

Integration Instructions Demo of Hark Animation Explainer

Key Features:

CUSTOMIZED JOURNEYS: Prompt your customers for video, audio, screen recordings, or texts from the first touch every time. PERFECT TICKET: Every ticket will come in structured with full transcription, summary, sentiment, and tags. NEXT GEN VoC: Instead of preparing slides to share internally, every data point will be supported through multi-modal Customer Generated Content which brings to life what your customers are experiencing. Visit Sendhark.com to get started.