Cordless

Cordless is a cloud-based call centre software with AI-driven intelligence for customer support and sales teams.

Built to give businesses enterprise-level control over operations, Cordless offers enterprise-level reporting, allowing businesses to gain valuable insights into their communication patterns.

Unlike other telephony platforms, Cordless provides a full set of features, including AI-driven intelligence, at no additional cost. These capabilities enable teams to gain a better understanding of what customers are calling about, identify emerging topics, and facilitate key tasks, such as understanding first-call resolution without manual checks and ensuring compliance.

Cordless boasts a 99.9% call success rate and 24/7 incident support.

Click here to learn more about Cordless or get in touch at hello@cordless.io

What the Cordless-Kustomer Integration Does

This integration enables you to sync your Cordless call activity, recordings, and voicemails with your Kustomer inbox.

You can also establish rules for directing call logs to different Kustomer conversation queues and assigning specific conversation attributes.

Additionally, it allows Cordless to display customer information from Kustomer when you receive a call from a customer.

Learn how to set up the integration in two quick steps here.