UJET offers a holistic platform for voice and chat channels to provide streamlined, personalized customer support. The UJET voice channel has a seamless integration into the Kustomer timeline, enabling your sales and support teams to boost productivity, shorten first call resolution times and deliver a higher level of customer service.

Increased visibility

Using UJET in Kustomer allows your sales and support teams to view, search and report on historical call data in a customer’s timeline. Users can also listen to call recordings and send an email or SMS follow-up all within the same conversation view.

Automated processes

During the call, Kustomer will automatically add events to the timeline to indicate what’s happening. If you are not available, we also add a link to the voicemail (and transcript, if available).

Check out our knowledge base article to learn more.

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