Kustomer reimagined as

The only true native CX platform to

#EndBadService

"Spent $500 during a 30% sale, then got an email for 60% off. No price adjustment. Really?!"

"Signed up for a service, told UK was supported. A month later—oops, it’s not. Thanks for wasting my time!"

"Returned dresses with tags, got banned from shopping with the brand. As if I’d shop there again!"

"Spent 36 hours rebooking flights, stuck on hold. Never talked to a human. Customer service is a myth!"

"Shoe store didn’t tell their team about the new location. Even the president was clueless!"

"Bought a washer and dryer; they sent the wrong set and took three months to resolve it."

"Ordered furniture, but the most important part never arrived. No calls, no help, just a ghost."

"$1,000 in digital purchases vanished overnight. CEO ignored my emails; nothing after 50+ calls."

"Transferred 7 times in chat, each agent promised the next could help. Ended up sent in-store."

"Four shipments later, they finally got my order right."

"They offered no apology for the mistake they made."

"Two agents, two contradictory answers. Neither had a clue about the right process."

"They’d rather escalate to my bank for a chargeback than deal with my issue. Unreal!"

"The agent didn't process my flight cancellation. Took 5 calls, 2 months, and a tweet to get refund"

"Chatted with AI, got a real person, they dropped me. Next agent claimed the convo never happened. Really?!"

After a long flight, my reserved car wasn’t ready—two hours later, I got a dirty gas-light clunker!

"Asked an agent about info I read on the website—they told me it didn’t exist."

"Their automated phone system could never understand what I was saying. It was a nightmare!"

"Called to cancel my subscription, but they spent 20 minutes pushing upsell offers instead."

"Got passed around to 11 different departments. Felt like they were playing a joke on me."

"I got a parking ticket on move-in day. Four weeks later, the fine increased after explaining the situation."

"Waiting for my phone before vacation. The courier went silent—no help, no humans, just me screaming."

"Ever felt like your feedback was ghosted? Same here. Frustrating, right?"

Charlene Stanton
Swap

Eugene Kuznetsov
Holland & Barrett

Adena Merabi
Okendo

Spencer Swensrud
birddogs

Jason Hoffman
FLAG

Jessica-Rose Garcia
OneSkin

Justin Allen
Hello Tushy

Radz Mpofu
Birdseye

Jennifer Duguay
Theatro

Douglas Hanna
Kustomer

Tanner Chatterley
OrderProtection

Ashley Harris
Caraway

Lauren Gold
Kustomer

Shawn Li
Flip

Nancy Gurd
Caraway

Larry Thoma
Parcel Labs

Cati Burnell-Brutman
Glossier

Jeremy Suriel
Kustomer

Michael Bair
Bair Consulting

Gabe Larsen
Kustomer

Brian Lastovich
Kustomer

Paulo Tavares
77 Diamonds

Kenneth Peterson
QuestionPro

#EndBadService

One AI platform, one price, one true partner

Data + AI + humans

We are excited to share our vision for the future of customer service and how Kustomer is at the forefront of this transformation. Our mission is simple yet bold: to create effortless, exceptional customer experiences.

Customer service, despite significant advancements, is still inefficient and costing companies billions. Siloed, ticket-based systems, and bolt-on AI solutions have failed to deliver on their promises. Instead, these disjointed efforts have created what we call a "Frankenstack"—a chaotic collection of disconnected tools that frustrate employees and alienate customers.

At Kustomer, we believe that true transformation requires more than just technology. It demands a seamless blend of human agents, AI, and data to deliver proactive, personalized customer service experiences. Here’s how we are doing it:

Humans remain at the core of customer service. Kustomer empowers agents with a complete view of every customer interaction, enabling them to deliver proactive and personalized support that goes beyond reactive solutions.
AI Agents supercharges human efforts. Our integrated AI agents collaborate to resolve customer issues in real-time, improving both the speed and accuracy of interactions.
Data drives it all. Our customer data platform provides a 360-degree view of every interaction, ensuring smarter, more efficient service and lowering operational costs.

We’re reimagining the entire customer service model to be more accessible, scalable, and smarter. To unlock the full potential of AI for businesses of all sizes, we’ve moved away from outdated seat-based pricing to a conversation-based approach. This ensures every customer can harness the full power of AI without barriers, making smarter, more scalable service a reality.

At Kustomer, we are not just creating better tools; we are redefining what customer service can and should be. Together, we are shaping the future of customer service—one that is proactive, personalized, and effortless.

We’re excited about the journey ahead and look forward to your continued support as we lead this transformation.

Brad Birnbaum
CEO & Co-founder
Kustomer

PS. Check out Kustomer's full vision for the future of CX

Say goodbye to bad service:
Say hello to the future of customer experience

One AI platform, one price, one true partner.

Data + AI + humans
unleashed with no limits, no hidden fees, just pure results.

Efficiently and effortlessly resolve customer inquiries with a team of AI Agents.
Discover the future
Endless seats. Limitless AI. One game-changing price per conversation.
Native AI pricing
We believe in the power of anticipation to transform experiences.
Find out why