Effortless, exceptional customer experiences

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Delivering better customer service to millions using AI and omnichannel CX
Technology
Delivery
Switched from Zendesk
20%
Increased

service level attainment
23%
Decreased

average handle times
Full Case Study
Short-term rental and hospitality company improving their average handle times by 30%.
Technology
Switched from Front
2x
Improved

agent productivity
30%
Decreased

average handle times
Full Case Study
It’s smooth sailing after big CSAT and SLA attainment improvements
Technology
Switched from Intercom
80%
Increased  

service level attainment
99%
Achieved 

CSAT
Full Case Study

“Having the ability to service across all channels from one place is so much easier for our agents.”
Heather Kunert
Head of Customer Experience
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"[Kustomer] boosts our response time, encourages interactivity, and helps us keep our brand top of mind."
Kristen Contreras
Customer Service Manager
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"Our agents have a complete view of our customers. So, whenver someone reaches out with an issue, our agents can quickly see what's going on."
Michael Ludwig
Head of Customer Experience
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“Kustomer is the only customer service solution that meets our needs as a global delivery app.”
Sergi Mendez
Global Head of Live Operations
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“On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. “
TJ Stein
Head of Customer Experience
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"[Kustomer] provides full visibility into the customer relationship."
Cate Martquez
CXO
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Customer story library

Food delivery service Jokr/Daki switched to Kustomer for greater configuration flexibility

Case Study

A luxury coffee machine manufacturer switched from Zendesk to Kustomer for better visibility into the customer journey to provide a better service experience.

Case Study

With Kustomer helping streamlining customer communication, ALEX AND ANI now resolve issues faster and make agents’ lives easier.

Case Study

Kustomer has enabled Nuts.com to deliver a more personalized customer experience and improve the operational efficiency of their team.

Case Study

Away uses Kustomer’s platform to work more efficiently when tackling the inbox each day by optimizing to each team member’s strengths.

Case Study

Find out how Kustomer and its integration with Amazon Connect helps Bulletproof achieve a $3 to $4 reduction of cost per contact.

Case Study

Discover how Kustomer helped Hopper reduce support software costs and first response times, and boost CSAT with higher quality support.

Case Study

Increased visibility and efficiency helped UNTUCKit develop meaningful relationships with their customers, one untucked shirt at a time.

Case Study

See how Kustomer analytics and the omnichannel timeline view is improving team efficiency and making a difference at HopSkipDrive.

Case Study

Kin Insurance wanted a more unified communication system and customer CRM, and they found the perfect enterprise-level solution in Kustomer.

Case Study

It’s smooth sailing for Paddle’s Success Operations team after drastic CSAT and SLA attainment improvements with Kustomer.

Case Study

For an online DIY marketplace like Makesy, switching to Kustomer CRM resulted in a customer service experience more tailored to their brand.

Case Study

Fast growing sock company, Comrad, switches to Kustomer for an increase in AOV by 26%

Case Study

Explore how Priority Bicycles boosted customer satisfaction and operational efficiency using Kustomer’s 360-degree customer view.

Case Study

Discover how Glovo leveraged AI and automation to resolve up to 84% of customer requests while maintaining top-tier satisfaction ratings.

Case Study

See how HexClad uses Kustomer to drive customer loyalty and satisfaction for their cookware brand through personalized service.

Case Study

Discover the results you can achieve with Kustomer.

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