Customer Assist
Reduce queries by 45% with our AI-powered chatbot
Enhanced customer issue resolution
Automatically resolve customer issues with accurate, conversational AI-powered answers. Delight customers with instant information and seamless handoffs to human agents, ensuring uninterrupted and personalized service.
Efficient workflow automation
Boost productivity by creating chatbot workflows with an easy visual interface and templates. Enhance customer engagement with dynamic, personalized conversations and streamlined interactions through intent detection
Data-driven personalization and insights
Optimize customer interactions by integrating real-time CRM data into your chatbot workflows, delivering tailored solutions. Improve service quality with reporting dashboards to monitor responses and key metrics like customer satisfaction and resolution rates.
“On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. “
TJ Stein
Head of Customer Experience
Your ultimate customer assistant
Customer Assist is packed with versatile features to enhance customer experience
Schedule DemoAI responses
Automatically solve customer issues with safe, accurate answers using your support content, powered by advanced AI language models.
CRM-powered resolutions
Integrate real-time CRM data into your chatbot to deliver informed responses, anticipate needs, and offer tailored solutions.
Dynamic conversation workflows
Create interactive flows for personalized recommendations based on customer inputs, engaging them with tailored questions and responses.
Intent detection
Streamline customer interactions by allowing the conversational assistant to identify key words or phrases, guiding users to the right dialogue for accurate responses.
Instant Answers
Delight customers with instant answers to common queries, like "How do I track my shipment?" accessible with one click on your website.
Seamless handoff to human agents
Seamlessly transition conversations from the chatbot to your human support team for uninterrupted service and a personal touch.
Reporting dashboards
Gain visibility into customer satisfaction, resolution rates, and deflection scores to continuously improve your service.
Code-free configuration
Create and launch advanced chatbot workflows effortlessly using a user-friendly visual interface and ready-made templates.
