Kustomer drives the metrics that matter
0%
Paddle saw over 80% improvement in SLAs within the first few months with Kustomer.
0%
PieSync reduced customer wait times by 88% since launching with Kustomer.
0%
Paddle achieved 99%+ CSAT score within 5 months of switching to Kustomer.
Why brands choose Kustomer over Freshdesk
One place to manage and activate customer data
Customer centric workspace
Merge customer data across your relevant systems and channels into one customer-centric workspace.
Single customer timeline
View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view.
Centralized data
Quickly find, share, and act on information across the tech stack from a central place.
Let conversations flow across all channels
Easily support all channels
Support email, chat, social, SMS, and voice from a single interface.
Easily switch between channels
Seamlessly switch between channels to meet customers where they are.
Leverage historic customer data
Leverage historical customer data to orchestrate personalized engagement.
Seamless social messaging
Single social workspace
No more switching tabs. Support conversations across Instagram, WhatsApp, Facebook, and Twitter from a single workspace.
Leverage CRM data
Leverage CRM data to prioritize channels, route conversations, and deploy bots to automate, deflect, or quickly resolve inquiries.
Complete instagram support
Complete Instagram support: @replies, direct messages, comments, and stories.
Real-time, in-depth reporting
Visibility into agents
See agents’ status, duration, and current conversations in real time.
Customized reporting
Create custom reports and track metrics down to the minute.
Optimize staffing needs
Optimize your staffing with a heatmap of inbound traffic.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
vs.
Freshdesk
Platform
Chat/Live Support
91%
85%
Voice
89%
83%
Omnichannel
92%
88%
Customer profiles
90%
86%
Customization
91%
80%
Social integration
86%
82%
Ticket collaboration
92%
86%
Generative AI
Text Generation
9.2
6.3
Text Summarization
9.2
6.3
Support Automation
Contextual engagement
92%
87%
Transcripts
94%
83%
Customer and contacts database
91%
80%
Integration
90%
82%
SLA Management
89%
82%
All statistics based on user ratings from G2® help desk comparison: Kustomer vs. Freshdesk
Plans
Entry Plan
Enterprise
$89
per user /
per month
per month
Professional
$115
per user /
per month
per month
Advanced Plan
Ultimate
$139
per user /
per month
per month
Enterprise
Unlisted
Resolution
Pricing starting at
75¢
per resolution
$1
per resolution
Market Fit
Majority customers are:
Enterprise
SMB
Top industry served:
B2C
e-commerce retail
B2B
software
Support & Ongoing Management
Deployment
Seamless
Fractured Setup
Team
Dedicated CX
Distant CX
System
User Friendly
Complex System
Enterprise ready, consumer focused
"For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It’s a high-energy company with great people who are invested in your success."
Mike Vroom
Customer Service Director
