Kustomer Pricing
AI customer service platform pricing: Kustomer plans for every team
Enterpise
The customer support plan for small teams with powerful AI and automations
$89 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Ultimate
The customer support plan for large teams who to revolutionize their CX with proactive AI solutions
$139 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
AI for Customers
Automate your customer service with advanced AI Agents that resolve issues quickly and naturally
$0.60 per engaged conversation
Starting rate for AI Add-ons.
AI for Reps
AI Agents assist your reps by surfacing the right info, suggesting the right words, and speeding up resolutions
$40 per user/month
Starting rate for AI Add-ons.
Both Enterprise and Ultimate plans include key features like:
Conversation Timeline, Omnichannel Messaging , Purpose-built AI Assistants, Data Explorer, AI Evaluations, & more
Conversation Timeline, Omnichannel Messaging , Purpose-built AI Assistants, Data Explorer, AI Evaluations, & more
The intelligent CX platform delivering productivity and omnichannel support in every plan
Turn customer data into real time understanding
Data
Enterpise
$89 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Ultimate
$139 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Custom Insights Pane
Custom Objects & Tasks
5M
100M
Custom Attributes (per Klass)
250
500
API Rate Limit
1000 RPM
2000 RPM
Integrations
Yes
Yes
Brands
25
300
Languages
20
All
Internal & Public KB Articles
Portal
MCP Server
Knowledge Base Assistant
Search Assistant
Observability Assistant
Unify every channel. Power every AI experience.
Omnichannel
Enterpise
$89 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Ultimate
$139 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Omnichannel Messaging:
Chat, Email, Text and Voice
Chat, Email, Text and Voice
Some configuration may require a statement of work and an implementation fee
Yes
Yes
Facebook
25 pages
50 pages
Instagram
25 accounts
50 accounts
WhatsApp Business Accounts
3 accounts
5 accounts
Orchestrate smarter AI-powered service at any scale
Workflows
Enterpise
$89 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Ultimate
$139 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Conversations & Task Routing
3 queues per team
10 queues per team
SLA Management
Business Rules & Customer Workflows
The availability of support channels may vary depending on the current state of your system's initial setup.
100
200
Number of Outbound Webhooks
2
5
Number of Inbound Webhooks
10
20
Workflows Assistant
Automations Assistant
Make smarter decisions with AI powered insights
Reporting
Enterpise
$89 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Ultimate
$139 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Conversations & Customer Reports
Team Pulse - Real Time Supervision
Data Explorer
Observability Assistant
Bring intelligence and precision to every stage of the customer journey
AI
Enterpise
$89 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Ultimate
$139 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Data Explorer
AI Agent Team Assistant
Workflows Assistant
Automations Assistant
Observability Assistant
Search Assistant
Reporting Assistant
Knowledge Base Assistant
Add-ons
Kustomer AI for Customers
$0.60per engaged conversation
AI Profiles
$
$
External sources for AI
$
$
AI Prompt Automation Builder
$
$
AI Generated Insights
$
$
Kustomer AI for Reps
$40per user per month
AI Summaries
(including Handoff and Close summaries)
(including Handoff and Close summaries)
$
$
Writing Enhancement Tools
$
$
2-Way Message Translation
$
$
Suggested Responses and Next Steps
$
$
Automated Actions
$
$
Put security and trust at the center of your organization
Trust
Enterpise
$89 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Ultimate
$139 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Data Masking (Beta)
Google and Microsoft Authentication
Custom Permission Sets
10 sets
20 sets
SAML Single Sign On
$
SCIM
AI Evaluations & Conversation Safeguards
Add-ons
HIPAA Enabled Subscription
$25 per user/month
$25 per user/month
Support that scales across your organization
Support
Enterpise
$89 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
Ultimate
$139 per seat/month
Pricing is based on a minimum of 8 seats, paid annually. Contact sales for smaller teams.
99.9% Product Uptime w/ SLA Credits
Customer Success Manager
Add-ons
Implementation
Some configuration may require a statement of work and an implementation fee
$
$
Kustomer Voice (including talk, SMS, and transcription) and WhatsApp pricing is pay as you go.
For a full list of features and historical plans, click here
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