Your intelligent CX platform
Businesses like yours use Kustomer AI to delight, retain and grow
of conversations coming into chat fully automated
in scale while maintaining 90's CSAT
Of customer conversations on WhatsApp are AI-powered
One unified platform for intelligent customer experiences
Built for customers, reps, leaders, and the ops teams who run it all
Deliver precise, personalized support at scale
- AI with full customer contextAgents use purchase history, conversations, and customer data to resolve complex interactions swiftly, turning every touchpoint into an opportunity to drive retention and revenue.
- Agents built around your business goalsAI learns from your specific business goals and continuously improves against the metrics you set, including CSAT, upsell rate, customer lifetime value, and more.
- Every channel in one placeEvery interaction across chat, email, voice, and social is unified in a single customer timeline.
Give customer experience agents the full picture
- Real-time intent signalsAI surfaces key insights about every customer or account, so reps are ready before the conversation starts.
- Automated next-step suggestionsAI recommends actions and responses in the moment, so human agents can act with speed and precision.
- Human oversight, built inManagers review and approve AI actions at any point, keeping your team in control while they stay focused on the conversations that build loyalty.
Build and deploy with ease, optimized for your business goals
- Guided AI automationSimplify complex workflows with AI-guided, end-to-end automation of routine tasks like conversation routing, quality checks, and reminders.
- Iterate and scale fastUpdate flows, adjust AI behavior, and add channels as your business evolves, within minutes instead of weeks.
- AI helps you build your AIAI Architects help CX teams design, build, test, launch, analyze, and optimize AI experiences without added complexity, always aligned to your business outcomes.
Gain actionable CX insights for smarter decisions
- Instant answersAsk any question in plain language and get charts, breakdowns, and clear explanations that inform CX strategy and tactics.
- Real-time trends across CX operationsTrack key metrics and surface trends that help you align CX initiatives with your most important business outcomes.
- Results-driven recommendationsGet personalized guidance on staffing, routing, and coaching that help you build rep scorecards, identify top performers, and build targeted coaching plans.
Gain clarity and precision through unified data, tools, and workflows
- Data model built around your customersCustom objects and attributes let you structure data strategically, tracking purchase history, preferences, and unique context across every customer relationship.
- Connect the tools you already useIngest data from any third-party system through plug-and-play apps, turnkey integrations, and webhooks that reduce API calls and cut engineering overhead. Your stack stays intact.
- Fuel native AI with full customer contextUse real-time order data to power proactive, personalized conversations with every customer.
Deliver precise, personalized support at scale
- AI with full customer contextAgents use purchase history, conversations, and customer data to resolve complex interactions swiftly, turning every touchpoint into an opportunity to drive retention and revenue.
- Agents built around your business goalsAI learns from your specific business goals and continuously improves against the metrics you set, including CSAT, upsell rate, customer lifetime value, and more.
- Every channel in one placeEvery interaction across chat, email, voice, and social is unified in a single customer timeline.
Smarter AI. Happier customers.
AI with context isn't hype; it's how our customers cut handle time by 45% and boost CSAT 20+ points.
So far, 40 % of all conversations coming into chat are fully automated using Kustomer's AI.
Kustomer gives us the confidence to scale with AI without sacrificing speed, accuracy, or the customer experience.
AI that supports reps, not replaces them
Experience how AI Agents help your team save time, resolve issues faster, and stay in control from day one.
Schedule Demo
AI you can trust
Kustomer ensures every decision is explainable, auditable, and aligned with your brand.
Combine control with intelligence
Balance speed with accuracy by configuring AI to match each use case. Use deterministic AI for guaranteed outcomes, and probabilistic AI for complex scenarios that need contextual understanding.
Never wonder why AI made a decision
Best-in-class observability shows you the reasoning, procedures used, and step-by-step logic behind every AI action, with recommendations from our Observability Assistant.
Scale automation without losing trust
Start with high control and low autonomy, then progressively expand AI capabilities as your team validates performance, moving from AI assistance to autonomous execution at your own pace.
Deploy AI with confidence with AI Evaluations
Automatically evaluate every AI interaction for accuracy, tone, and compliance, testing hundreds of conversations at once to ensure consistent performance.
Set escalation controls with AI Guardrails
Guardrails, failsafes, and escalation controls let you set thresholds and route high-risk conversations to a human when needed.
Combine control with intelligence
Balance speed with accuracy by configuring AI to match each use case. Use deterministic AI for guaranteed outcomes, and probabilistic AI for complex scenarios that need contextual understanding.
Never wonder why AI made a decision
Best-in-class observability shows you the reasoning, procedures used, and step-by-step logic behind every AI action, with recommendations from our Observability Assistant.
Scale automation without losing trust
Start with high control and low autonomy, then progressively expand AI capabilities as your team validates performance, moving from AI assistance to autonomous execution at your own pace.
Deploy AI with confidence with AI Evaluations
Automatically evaluate every AI interaction for accuracy, tone, and compliance, testing hundreds of conversations at once to ensure consistent performance.
Set escalation controls with AI Guardrails
Guardrails, failsafes, and escalation controls let you set thresholds and route high-risk conversations to a human when needed.
Enterprise-grade security
Scale CX without engineering dependencies
Deploy AI in days, not quarters
Use Kustomer AI Assistants to build, test, and launch sophisticated AI workflows without writing code or waiting for developer resources.
Make changes on the fly
Configure reasoning logic, update procedures, and optimize AI behavior through an intuitive interface your CX ops team can manage independently.
Maintain and improve autonomously
Monitor performance, roll back changes, and iterate on AI agents with built-in version control and testing environments.
Connected to your AI ecosystem
Connect your AI ecosystem via MCP. The client enables AI agents to act on live Kustomer data with ease.
Meet the only CX platform where AI runs on context, not guesswork
