Agent Assist
Boost agent efficiency by 65% with our AI-powered copilot
Meet Agent Assist
Give agents the most advanced tools to deliver exceptional customer experiences.
Schedule Demo
Resolve customer issues swiftly
Agents have all the tools at their fingertips to resolve issues quickly, from accessing past conversations to using prompts for instant communication and translating languages.
Foster long-term customer relationships
By leveraging real-time customer data combined with KIQ, Agent Assist empowers customer support teams with personalized prompts to engage with their customers.
Keep agents happy
Free up agent time from repetitive and mundane tasks, allowing them to focus on resolving high-priority issues.
Amare Global’s customer service agents have been using Agent Assist to polish spelling and grammar in outbound emails and chats. We’ve also fine-tuned our response shortcuts, making them more effective for 90% of customer inquiries. Agents love how user-friendly KIQ is compared to other tools, especially our ESL agents who find it invaluable for crafting messages confidently
Your ultimate support companion
Agent Assist is packed with versatile features to enhance agent productivity
Schedule DemoSuggested responses
Automated AI generated responses informed by CRM data and internal Knowledge Bases.
Conversation summaries
Instant summaries of customer conversations with chatbots and/or other agents prior to a transfer.
Text enhancements
Automatic polish of written responses into friendlier tone with grammar and spelling corrections.
2-way translations
Expand reach and global support with message translation between agents and customers.
Suggested actions
Receive immediate recommended next steps on categorized tasks.
AI generated insights
Relevant customer information added to timeline for agents to easily personalize interactions.
Tone and brand configuration
Add your unique brand personality and character to AI responses.
Additional data sources
Integrate external data sources to expand the customer data that trains Agent Assist.
