Additional fees

Kustomer Voice requires no upfront costs or long-term commitments. Customers pay only for what they use each month. Custom implementations may require additional set up fee scoped with our professional services team.

Number Fee (US/Canada)

• 1 support telephone number is included in all plans
• Additional numbers – $2 per month per line

Per Voice Minute Rates (US & Canada)

Local Inbound	$0.015
Toll-Free Inbound	$0.035
Local & Toll-Free Outbound	$0.022

Number fee and Per Voice Minute Rates (Outside of US/Canada)

International

$0.504 for all international calls

For specific countries outside of the US and Canada, please reach out to our sales team to discuss your requirements.

Per SMS Segment Rates

SMS rates are calculated based on the number of segments, each containing 160 characters. Messages over 160 characters are split into multiple messages. For example, a 161-character message is sent as two segments: one with 153 characters and another with 8.

 

United States

US Local SMS Inbound	$0.009
US Toll Free SMS Inbound	$0.009
US Local SMS Outbound	$0.009
US Toll Free SMS Outbound	$0.009

 

Canada

CA Local SMS Inbound	$0.009
CA Toll Free SMS Inbound	$0.009
CA Local SMS Outbound	$0.009
CA Toll Free SMS Outbound	$0.009

 

Per MMS Segment Rates

United States

US Local MMS Inbound	$0.015
US Toll Free MMS Inbound	$0.017
US Local MMS Outbound	$0.020
US Toll Free MMS Outbound	$0.020

 

Canada

CA Local MMS Inbound	$0.015
CA Toll Free MMS Inbound	$0.015
CA Local MMS Outbound	$0.025
CA Toll Free MMS Outbound	$0.025

 

Per International Segment Rates

International SMS Inbound	$0.009
International SMS Outbound	$0.106
International MMS Inbound	$0.009
International MMS Outbound	$0.106