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AI Agents

Efficiently and effortlessly resolve customer inquiries with our team of AI Agents

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Frontline Agent
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Booking Agent
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Concierge Agent
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Meet AI Agents

The Krew is a team of advanced AI Agents designed to autonomously resolve issues and perform actions with human-like efficiency. Engineered for excellence, The Krew empowers customers, agents, and leaders.

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Accelerate issue resolution and personalize experinces with our multi-AI Agent solution

Resolve issues by assigning clear roles to each AI Agent, ensuring easy setup and maitenance, top-notch handling of support tasks, and faster, more precise issue resolution.
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Easy Setup and Maintenance

Assign clear roles to your AI Agents with straightforward instructions and tool access, making setup and maintenance much easier and more familiar for your team.

A flowchart on a yellow background shows three top-level roles: Knowledge base expert, Data expert, and Triage agent, each with a portrait. A fourth person at the bottom right smiles and holds a smartphone.

Specialized Expertise

Each AI Agent is a pro in a specfic area, ensuring top-notch handling of different support tasks.

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Faster Resolution

AI Agents work together, sharing insights to solve complex issues quickly, giving customers faster and more accurate responses.

AI Agents for Customers

Empower your customers with instant, human-like support, anytime, anywhere
Specialization
Human in the Loop
Brand Ambassadors
Every Channel
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Serves as an expert of a specific field

Design each AI Agent as a resident expert of a specific field to enable faster decision-making and resolution.
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A woman with a braided hairstyle and a textured gray sweater stands in front of a light background. Overlaid, a customer service chat shows an agent confirming a booking and offering further assistance.

A true human-in-the-loop system, not just handoff

Transfer from an AI Agent to a human agent to handle the complexity, and then back to an AI Agent to finish the process.
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A woman with a brown side braid and gray sweater stands in front of a window. Overlaid is a chat about local sightseeing, with an agent offering tour recommendations for individuals or families.

Your AI Agent represents your brand ethos

Authentically represent your brand to your customers by assigning a voice and tone to your Krew of AI Agents.
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A woman with a braid and light sweater stands near a window, smiling slightly. Overlaid is a chat conversation about private custom tours, with messages between Sam L. and a Concierge AI Agent discussing tour package details.

Available wherever you need them, on every channel

Be available 24/7 on your customers' preferred channles across SMS, Voice, Chat, Email, Messenger, and more.
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AI Agents for Reps

Empower your agents to resolve customer issues and enhance personalization
Faster Resolutions
Consistency
Recommended Actions
Smooth Handoffs

Resolve customer issues in record time

Empower agents with instant communication prompts driven by The Krew, leveraging internal knowledge bases, external sources and the Kustomer CRM.
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A woman wearing a headset smiles while talking, with an overlay showing a chat asking about checked bag fees for Elite status and a response stating the first bag is free for Elite members, additional bags cost $40.

Deliver consistent, on brand communication

The Krew automatically expands messages or makes them concise, improves grammar, for friendlier and more professional customer interactions.
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A woman wearing a headset sits at a desk with a laptop, smiling and looking up. In the foreground, an email with grammatical errors about a flight from NYC to Mexico City appears, along with a Fix Spelling & Grammar button.

Sort and resolve repetitive tasks with AI

The Krew automatically categorizes tasks with clear, actionable next steps, such as transferring to a specialized department for resolution, sending a help article, extending a credit offer, and more.
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A woman wearing a headset sits at a desk with a laptop, smiling and looking upwards. Inset text reads: Solution: Update billing and mailing address to match, with an Apply button.

Make customer handoffs smooth and seamless

Summarize lengthy conversations for quick consumption and seamlessly transfer summaries between The Krew and agents or among agents ensuring continuity and context.
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A woman wearing a headset sits at a desk, smiling and speaking. Inset is a chat about flight details and a query about travel or health advisories, with AI-generated text summarizing flight information and the users question.

Coming soon

AI Agents for Leaders

Autonomously resolve issues and perform actions with human-like efficiency.

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