What to look for in a customer experience CRM platform | Kustomer

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What to look for in a customer experience CRM platform

Download our guide today to help you evaluate the best customer service CRM tools and use tech to get an edge over the competition.

Hope Dorman

Feb 19

21 min read

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Description

According to Kustomer research, 79% of consumers get frustrated when they can’t contact customer service on their preferred medium or platform. With customer service ranked as the second most important factor when deciding where to shop (right below price) it is imperative to provide wow-worthy support.

Key take-aways

Meet consumers on their preferred medium or platform
Use a CRM that is truly omnichannel
Make the CRM is secure and compliant

Meet your consumers on their preferred platform

Find out what makes the best CRM to improve your customer experience