The all-in-one, AI-powered customer service platform
Seat-based pricing
Conversation-based pricing
Improve your customer experience with AI Add-ons
AI Add-on
AI Agents for Customers
Optimize self-service with AI Agents for Customers—
starting at $0.60 per engaged conversation.
AI Add-on
AI Agents for Reps
A breakthrough AI copilot increasing agent efficiency
by 65% starting at $40 per user/month.
Improve your customer experience with AI Add-ons
AI Add-on
AI Agents for Customers
Optimize self-service with AI Agents for Customers—
starting at $0.60 per engaged conversation.
AI Add-on
AI Agents for Reps
A breakthrough AI copilot increasing agent efficiency
by 65% starting at $0.15 per conversation.
Every plan includes platform, agent productivity, omnichannel capabilities and support
For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go
Compare all featuresJoin the elite league of businesses who put their trust in Kustomer
FAQs
Conversation-based pricing includes a base price per conversation, with optional AI and other add-ons available for an additional per-conversation fee.
Seats are unlimited, so your entire team can collaborate without extra costs.
For customers opting for seat-based pricing, the total cost is calculated as: Seats + AI Add-ons + (Optional) Premier Support or Implementation Plans
Both Enterprise and Ultimate packages include Basic Support at no additional cost.
Yes! Our Ultimate Bundle offers an all-inclusive option, combining our AI and key features for a single per-conversation price—giving you the full power of Kustomer. Seats remain unlimited.
Yes. For customers looking for a complete solution—including our platform and AI add-ons—we offer "all-inclusive" bundles at competitive rates:
- Enterprise Bundle: $129 per user/month
- Ultimate Bundle: $179 per user/month
These bundles provide a seamless, fully integrated experience at a discounted price.
We offer three AI add-ons to enhance your customer experience and team efficiency:
- AI Agents for Customers – $0.60 per engaged conversation
- AI Agents for Reps – $40 per user/month or $0.15 per conversation
- AI Agents for Leaders – Coming soon
- Premier Support is our highest-tier support package, designed to help you maximize your CX operations with expert guidance, proactive solutions, and a dedicated team committed to your success.
- Contact your CSM to learn more!
For seat-based pricing, AI Agents for Customers follow conversation-based pricing, with a usage fee per engaged conversation.
For conversation-based pricing, all add-ons are charged on a per-conversation basis.
The only other usage-based charges apply to channel usage, including:
- SMS
- Voice